Last updated: 10 November 2026
These terms cover trip messages in the Navigo Sürücü mobile app
(com.navigo.surucu). They are accepted in the app before a login code is
requested and before a registration is submitted. Acceptance is separate from the KVKK
notice. The notice has no consent checkbox.
1. Zero tolerance
A trip message goes between drivers on the same trip. There is zero tolerance for insults, threats, harassment, sexual content and unlawful content. That content is not sent. Profanity is filtered and a blocked text is not delivered.
2. Reporting
To report an inappropriate message, press and hold it and choose Report. The report reaches the developer without opening an email app: info@navigo.com.tr. The reported message leaves your list immediately.
3. Blocking
If you choose Block from the same menu, that person’s messages leave your list immediately. The block is also sent to the developer. You can unblock from the menu at the top right of the conversation.
4. 24 hours
The developer acts on a report within 24 hours: the content is removed and the sender’s account is ejected. An account that breaks these terms can be closed without waiting for a report.
5. Contact
If you cannot open the app, email info@navigo.com.tr with the subject “Navigo Sürücü message report”, or call 0850 532 6378. Privacy policy, KVKK notice.